Privacy policy
Last updated: 2 October 2026
This policy explains what personal data we collect when you use virtualleather.net or order from us, why we collect it and what your rights are. We collect only what we need to make and deliver your order.
Who is responsible for your data
Virtual Leather Intl (Daniel Guanes) is the data controller. Contact: danielguanes@virtualleather.info. TODO (owner): add the business address, and confirm the country where the business is established. This decides which data protection law applies (for example UK GDPR).
What we collect and why
| Data | Why we use it | Legal basis |
|---|---|---|
| Name, email, phone, delivery and billing address | To process your order, send your design proof and deliver your order with tracking | Performance of our contract with you |
| Wearer's height and weight | Only to cut your apron to the right size | Performance of our contract |
| Personalisation text, logos and images you send | To make your personalised item | Performance of our contract |
| Payment details | To take payment. Handled by our payment providers; we never see your full card number | Performance of our contract |
| Messages you send by WhatsApp, email or Instagram | To answer your questions and give quotes | Our legitimate interest in replying to you, or steps before a contract |
| Order records | Accounting and tax obligations | Legal obligation |
| Website usage data (Google Analytics) | To understand how the site is used and improve it | Your consent (cookie settings) |
| Advertising measurement data (Meta Pixel) | To measure our Facebook and Instagram ads and show them to people likely to be interested | Your consent (cookie settings) |
We don't sell your personal data. We don't send marketing emails unless you've asked us to, and every marketing email includes an unsubscribe link.
Who we share it with
- Lightspeed eCom (Ecwid): our online shop, cart and checkout platform.
- Payment providers (such as Stripe or PayPal, depending on the method you choose at checkout): to take payment and prevent fraud.
- Our workshop in Colombia: to make your item (your personalisation, sizing and delivery details).
- Delivery carriers: to deliver your order and provide tracking.
- Meta (WhatsApp, Instagram): if you contact us through those apps.
- Google (Analytics) and Meta (Pixel): only if you allow analytics or marketing cookies.
- Hostinger: our website host, which keeps standard server logs for security.
International transfers
Our products are made in Colombia, and some of our service providers are based in the USA and other countries. Where we transfer personal data outside the UK or EEA, we rely on appropriate safeguards. These include adequacy decisions or standard contractual clauses used by our providers, or the transfer being necessary to perform your contract.
How long we keep it
We keep order records for as long as the law requires for tax and accounting. TODO (owner): confirm the period, for example 6 years in the UK. We delete sizing details, logos and design files when they are no longer needed for your order or any repeat order you ask for. Analytics data is kept for up to 14 months.
Your rights
Depending on where you live, you can ask us to:
- access your data or receive a copy of it;
- correct it or delete it;
- restrict or object to how we use it.
You can withdraw consent at any time, using for cookies. To use your rights, email danielguanes@virtualleather.info. If you're unhappy with how we handle your data, you can complain to your data protection authority. In the UK, that's the Information Commissioner's Office (ico.org.uk).
Cookies
See our cookie policy.
Children
Our shop is not aimed at children under 16. We don't knowingly collect their data.
Changes
We'll update this page if our practices change and show the date of the latest update at the top.